We are committed to excellent customer service.  We will try our best to find a resolution to any issue.  If you would like to return your purchase please contact customer service at contact@shopkik.com within 3 days of ​delivery. Please note all sales are final and are not subject to a return.​ 

Returns are at the sole discretion of our customer service department and must be pre-approved. We do not accept returns on used products and all returns must be shipped within 5 days of delivery. If a return or exchange is pre-approved, please allow 5 -10 business days for delivery of new merchandise and/or processing your return order.

We do not accept C.O.D. deliveries. If you choose to return your unused merchandise, shipping is at your expense. Original shipping and handling charges are also nonrefundable.​ Be sure to include your invoice number and your reason for returning merchandise. Please make record of your delivery tracking number for future reference.